*{box-sizing:border-box}
:root{
  --blue:#2c68b2;--blue-dark:#1f5598;--blue-soft:#edf5ff;--yellow:#f4b71b;
  --pink:#e96b86;--ink:#213247;--muted:#748397;--line:#e3e9ef;
  --bg:#f6f9fc;--white:#fff;--green:#31b47b;--red:#b3435b
}
body{
  margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;
  background:radial-gradient(circle at 10% 0%,rgba(44,104,178,.08),transparent 28rem),
             radial-gradient(circle at 95% 8%,rgba(244,183,27,.10),transparent 22rem),var(--bg);
  color:var(--ink)
}
.app{width:100%;max-width:760px;margin:auto;padding:18px 18px 30px}
.topbar{display:flex;align-items:center;justify-content:space-between;padding:4px 0 18px}
.brand{display:flex;align-items:center;gap:11px}.logo{width:62px;height:62px;object-fit:contain}
.product{font-size:24px;font-weight:850;letter-spacing:-.5px;color:var(--blue-dark)}
.tagline{font-size:12px;color:var(--muted);margin-top:1px}
.avatar{width:44px;height:44px;border-radius:50%;display:grid;place-items:center;color:#fff;font-weight:800;
  background:linear-gradient(135deg,var(--blue),var(--pink));box-shadow:0 5px 16px rgba(44,104,178,.22)}
.hero{padding:16px 4px 24px;text-align:center}.eyebrow{font-size:11px;font-weight:900;letter-spacing:1.5px;color:var(--blue)}
.hero h1{margin:8px 0 11px;font-size:32px;line-height:1.08;letter-spacing:-1px}
.hero p{margin:0;color:var(--muted);font-size:14px;line-height:1.55}
.card{position:relative;background:rgba(255,255,255,.96);border:1px solid rgba(44,104,178,.09);
  border-radius:22px;padding:20px;box-shadow:0 12px 38px rgba(34,57,83,.08);margin-bottom:17px;overflow:hidden}
.card:before{content:"";position:absolute;left:0;top:0;width:100%;height:4px;
  background:linear-gradient(90deg,var(--blue) 0 55%,var(--yellow) 55% 78%,var(--pink) 78%)}
.compact{padding-bottom:16px}.card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:10px;margin-bottom:17px}
.card h2{margin:0;font-size:19px;letter-spacing:-.3px}.card-head p{margin:4px 0 0;color:var(--muted);font-size:12px}
.status-pill{flex:none;border-radius:999px;padding:6px 9px;font-size:10px;font-weight:800;background:var(--blue-soft);color:var(--blue-dark)}
label{display:block;margin:14px 0 7px;font-size:13px;font-weight:800}.optional{font-weight:500;color:var(--muted)}
input,select,textarea{width:100%;border:1px solid var(--line);border-radius:12px;padding:13px 14px;font:inherit;font-size:15px;background:#fff;color:var(--ink);outline:none;transition:.15s}
input:focus,select:focus,textarea:focus{border-color:var(--blue);box-shadow:0 0 0 3px rgba(44,104,178,.10)}
textarea{resize:vertical;min-height:120px}.identity-grid{display:grid;grid-template-columns:1fr;gap:0 12px}
.identity-actions{display:flex;justify-content:flex-end}.secondary-btn{width:auto;margin-top:14px;padding:11px 14px;background:#eef5fd;color:var(--blue-dark);box-shadow:none}
.file-input{display:none}.file-box{margin-top:0;border:1px dashed #c9d6e4;background:#f9fbfd;border-radius:12px;padding:14px;display:flex;align-items:center;gap:10px;color:var(--muted);font-weight:600}
.file-icon{width:28px;height:28px;border-radius:8px;background:var(--blue-soft);color:var(--blue);display:grid;place-items:center;font-size:18px}
.disabled-file{opacity:.72;cursor:not-allowed}
button{width:100%;margin-top:18px;border:0;border-radius:13px;padding:15px 17px;display:flex;align-items:center;justify-content:center;gap:10px;
  background:linear-gradient(100deg,var(--blue-dark),var(--blue));color:#fff;font:inherit;font-weight:850;font-size:15px;cursor:pointer;
  box-shadow:0 8px 20px rgba(44,104,178,.22)}
button:disabled{opacity:.58;cursor:wait}button span{font-size:20px;line-height:0}button:active{transform:translateY(1px)}
.confirmation,.mini-msg{margin-top:13px;padding:12px 14px;border-radius:11px;font-size:13px}.mini-msg{padding:9px 11px}
.hidden{display:none}.tickets-card{padding-bottom:14px}.ticket{display:flex;align-items:center;gap:12px;padding:15px 1px;border-top:1px solid #edf1f5}
.ticket:first-child{border-top:0}.ticket-state{width:9px;height:9px;border-radius:50%;flex:none}.waiting{background:var(--yellow);box-shadow:0 0 0 4px rgba(244,183,27,.12)}
.solved{background:var(--green);box-shadow:0 0 0 4px rgba(49,180,123,.11)}.new{background:var(--blue);box-shadow:0 0 0 4px rgba(44,104,178,.11)}
.ticket-main{display:flex;flex-direction:column;gap:3px;min-width:0;flex:1}.ticket-main strong{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ticket-main span{font-size:12px;color:var(--muted)}.empty-state{padding:8px 0 16px;color:var(--muted);font-size:13px}
.privacy-note{border-top:1px solid #edf1f5;padding-top:11px;font-size:11px;color:#99a4b1}
footer{display:flex;align-items:center;justify-content:center;gap:7px;color:#95a1af;font-size:11px;padding:7px 0}
.footer-logo{width:28px;height:28px;object-fit:contain;opacity:.8}
@media(min-width:650px){.identity-grid{grid-template-columns:1fr 1fr}.app{padding-top:30px}.hero h1{font-size:38px}.card{padding:24px}}

.ticket{cursor:pointer}
.ticket:hover{background:#fafcfe}
.modal{position:fixed;inset:0;z-index:50;display:flex;align-items:flex-end;justify-content:center}
.modal.hidden{display:none}
.modal-backdrop{position:absolute;inset:0;background:rgba(18,31,47,.48)}
.modal-card{position:relative;width:100%;max-width:760px;max-height:90vh;overflow:auto;background:#fff;border-radius:24px 24px 0 0;padding:22px;box-shadow:0 -15px 50px rgba(0,0,0,.18)}
.modal-top{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}
.modal-top h2{margin:4px 0 0;font-size:20px}
.close-btn{width:40px;height:40px;margin:0;padding:0;border-radius:50%;background:#eef3f8;color:var(--ink);box-shadow:none;font-size:25px}
.ticket-summary{margin:16px 0}
.ticket-summary p{white-space:pre-wrap;line-height:1.45;font-size:13px;color:var(--muted)}
.thread-title{margin:18px 0 9px;font-size:13px}
.message-thread{display:grid;gap:10px}
.message-row{display:flex}
.message-row.ca{justify-content:flex-end}
.message-row.staff{justify-content:flex-start}
.message-bubble{max-width:84%;border-radius:16px;padding:11px 13px}
.message-row.ca .message-bubble{background:#eaf3ff;border-bottom-right-radius:5px}
.message-row.staff .message-bubble{background:#f3f5f7;border-bottom-left-radius:5px}
.message-author{display:block;font-size:10px;font-weight:800;color:var(--blue-dark);margin-bottom:4px}
.message-text{white-space:pre-wrap;font-size:13px;line-height:1.45}
.message-date{display:block;margin-top:5px;font-size:9px;color:var(--muted)}
.reply-box{margin-top:18px;padding-top:15px;border-top:1px solid var(--line)}
.reply-box button{margin-top:9px}
@media(min-width:700px){
 .modal{align-items:center;padding:25px}
 .modal-card{border-radius:24px}
}

.resolved-lock{background:#eaf8f1;border-radius:14px;padding:14px;color:#207a55}
.resolved-lock strong{display:block;font-size:13px}
.resolved-lock span{display:block;margin-top:4px;font-size:11px}

.file-box{cursor:pointer}
.file-box:hover{border-color:rgba(44,104,178,.35);background:#fbfdff}
.selected-files{display:grid;gap:5px;margin:7px 0 3px}
.selected-file{display:flex;align-items:center;gap:7px;padding:7px 9px;border-radius:9px;background:#f7f9fb;color:var(--muted);font-size:11px}
.selected-file strong{color:var(--ink);font-weight:700;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.mini-file-btn{display:inline-flex;align-items:center;width:auto;margin-top:8px;padding:7px 10px;border:1px dashed #cdd8e4;border-radius:9px;color:var(--blue-dark);font-size:11px;font-weight:750;cursor:pointer;background:#fff}
.attachment-list{display:grid;gap:6px;margin-top:9px}
.attachment-link{display:flex;align-items:center;gap:8px;width:100%;margin:0;padding:8px 10px;border:1px solid #dfe7ef;border-radius:10px;background:#fff;color:var(--blue-dark);box-shadow:none;text-align:left;font-size:11px}
.attachment-link:hover{background:#f7fbff}
.attachment-link .attach-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.attachment-link .attach-size{color:var(--muted);font-size:9px}
.message-attachments{display:grid;gap:5px;margin-top:7px}
.message-attachments .attachment-link{padding:6px 8px;background:rgba(255,255,255,.72)}
.upload-note{font-size:10px;color:var(--muted);margin-top:5px}